FAQ

Please make sure your addresses are correct, including apartment or suite numbers!  Shipments should be made no later than the first week of December for timely Christmas delivery.

We do ship to select international destinations!  Give us a call at 888-822-6887 or email us at sales@fredlyn.com.

Shipping Charges (50 US states and territories)

Purchase Amount Standard Ground Rates (We use USPS Priority Mail for most orders, usually 2-3 business days)
$0 to $11.99 $6.95
$12.00 to $49.99 $7.95
$50.00 to $59.99
  1. $10.95

$60.00 and up, per address - free on your online order!  

  • I have several people to send gifts to. Do I have to go through the process each time?

    No! We now have a multiple address feature! This way you can just enter your credit card information one time, and you'll receive tracking information as well. This is a good way to keep track of your Christmas list. You spoke, we listened!

    • Check out with one transaction!  We'll save your addresses so you'll have them next time around.
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    If you have business clients to send holiday gifts to, and you have many addresses, we can email you a special template to fill out. You can send us your enclosures to include, or we can print them for you. Email us at sales@fredlyn.com and we'll be happy to help.  We do not sell or share customer information, ever.

  • When should I place my order for Christmas?
  • The ideal time is anytime after Thanksgiving. If people receive these gifts well before the holiday, they can enjoy and share them with family and friends when entertaining.

  • Privacy Policy

    We at Fredlyn.com have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our visitors will be compiled anonymously and used solely for our statistical and record-keeping purposes. Any privacy concerns should be directed to sales@fredlyn.com; we take all privacy concerns very seriously and will respond appropriately and quickly. We do not sell or share customer information, including email addresses, to anyone, ever.

  • Do you guarantee your products?

    We offer a 100% money back guarantee for our products that are returned within their expiration date. If the product lacks quality or freshness, or was shipped in error, we will also refund shipping charges. If you have a question or complaint (or compliment!), we want to know! Call us at 888-822-6887.

  • Can I substitute items in a giftpack?

    Possibly - just give us a call (713-781-2710, or outside Houston 888-822-6887) and we can work up a custom giftpack.

  • Do you sell wholesale?

    Yes, we supply health food stores, bakeries, restaurants, and hotels with our products in bulk. You'll need to email (sales@fredlyn.com) or fax (713-781-9543) your resale certificate to us before we can quote prices.

  • Do you have a physical store location?

    Yes, come see us! We're located at 9350 Westpark Drive, one block west of Jeanetta between Fondren and Gessner. We have all our giftpacks ready to go here at our store during the Christmas season, plus a lot more. We're open from 8:30 to 5:00 M-F and 10:00 to 3:00 Saturdays during the year, with extended hours during the Christmas season.

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